Case Study · 2024 – 2025Production Verified

Connected Healthcare Ecosystem & Telehealth

AI-Powered Patient Mobile App, Provider Practice Management & Scalable Backend Architecture

A unified healthcare technology ecosystem engineered for Total HealthCare 360 (https://totalhealthcare360.com/)—combining the THC360 Patient Mobile App (iOS & Android) with THai AI Health Intelligence, the Total Practice Management System (TPMS) for hospitals and clinics, ClaimBridge for HMO pre-authorisations, and a resilient, HIPAA/NDPR-compliant cloud microservices backend.

Client & RegionTotal HealthCare 360 (THC360)

Wiserve ScopeMobile App Engineering (iOS & Android), Full-Stack Web & Scalable Cloud Backend Architecture

Delivery Timeline6 Months (2024 – 2025)

Core DisciplinesMobile App (iOS & Android) · Cloud Backend Architecture · THai AI Health Engine

Metric 01

50k+Active Health InteractionsPatients, clinicians, diagnostic labs, and pharmacies using the ecosystem

Metric 02

4.8xFaster Claim Pre-AuthInstant batch validation and dispute elimination with ClaimBridge

Metric 03

< 45msMedian Backend LatencyHigh-throughput microservices and distributed caching layer

Metric 04

99.99%Clinical Uptime & SecurityZero data integrity lapses with end-to-end medical encryption

01 / The Strategic Context

Connecting fragmented clinics, patient vitals, remote doctors & HMO claim pre-authorisations.

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Healthcare delivery cannot function efficiently in disconnected silos. When patients, doctors, hospitals, pharmacies, and HMO insurers operate on different fragmented tools, patient care slows down and administrative costs soar.

Digital Health & Hospital Challenge

The Operational Bottleneck

Total HealthCare 360 (https://totalhealthcare360.com/) was founded to bridge the critical gap between patients receiving care, providers delivering treatment, and insurers funding health outcomes.

Wiserve was tasked with engineering the complete technology foundation: architecting the cross-platform patient mobile app for iOS and Android, developing the clinical web platforms for hospital ward and practice management, and creating the scalable cloud backend infrastructure orchestrating secure, real-time data flow across all stakeholders.

Structural Inefficiency Matrix

01 / Fragmented Patient & Clinical AccessPatients lacked a unified digital health companion to track vitals, consult doctors, and view diagnostic reports, while clinicians were bogged down by manual paperwork.

02 / Hospital Operational & Ward BottlenecksHospitals and clinics struggled with disconnected systems across OPD, inpatient admissions, bed occupancy, pharmacy inventory, and lab investigation routing.

03 / HMO Claims & Pre-Authorisation FrictionManual insurance verification created weeks of payment delays, tariff disputes, and patient admission bottlenecks.

04 / High-Throughput & Privacy-First BackendHealthcare data requires strict HIPAA/NDPR compliance, instant synchronization (< 45ms), and high availability during emergency peak hours.

02 / Architecture & Engines

Four Core System Engines

Cross-platform React Native teleconsultation, THai AI diagnostic triage, and ClaimBridge real-time insurance clearing microservices.

Mobile Engineering & TelehealthModule 01 / 04

THC360 Patient Mobile App (iOS & Android)

High-performance React Native mobile application empowering patients with the THai AI Health Intelligence symptom checker, live doctor teleconsultations, instant lab report access, electronic prescriptions, and health vitals tracking.

Technical Architecture

React Native / Expo cross-platform engine with native bridge acceleration

THai AI symptom triage and intelligent conversational assessment flow

WebRTC encrypted video teleconsultations with certified clinicians

Push notification architecture for vital health alerts and medication reminders

Secure digital health records vault with biometrics authentication

total_healthcare_360::thc-mobile-app

Live Calculation

Mobile Operating PlatformiOS & Android (React Native Native Bridge)

THai AI Health IntelligenceActive · Probabilistic Symptom Triage

Patient Health VitalsHeart Rate: 72 BPM · SpO2: 99% · BP: 120/80

Teleconsultation Video EngineWebRTC Encrypted Peer-to-Peer HD

Electronic PrescriptionLisinopril 10mg · Dispatched to Pharmacy

App Store Rating4.9 ★ (50k+ Active Downloads)

03 / Verifiable Impact

The Measurable Operational Shift

Concrete operational benchmarks comparing legacy manual processes against the custom Wiserve operating system.

01 / 04

01 / Patient Experience

Mobile Telehealth Access

50k+ Active Users

Legacy Operational Friction

Fragmented physical appointments, long clinic queues, and zero remote doctor access.

Status: Discontinued Legacy Manual Process

Wiserve Automated System

Instant THai AI symptom check, 1-tap video consult booking, and real-time digital prescriptions.

Production Live Standard Verified Result

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