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Case Study · 2024 – 2025Production Verified
Connected Healthcare & Telehealth

A unified healthcare ecosystem built for Total HealthCare 360. It brings together a patient mobile app with AI health triage, hospital practice management, and HMO claim pre-authorisation.

Client & RegionTotal HealthCare 360 (THC360)
Wiserve ScopeMobile App Engineering (iOS & Android), Full-Stack Web & Scalable Cloud Backend Architecture
Delivery Timeline6 Months (2024 – 2025)
Core DisciplinesMobile App (iOS & Android) · Cloud Backend Architecture · THai AI Health Engine
Metric 01
50k+Active Health InteractionsPatients, clinicians, diagnostic labs, and pharmacies using the ecosystem
Metric 02
4.8xFaster Claim Pre-AuthInstant batch validation and dispute elimination with ClaimBridge
Metric 03
< 45msMedian Backend LatencyHigh-throughput microservices and distributed caching layer
Metric 04
99.99%Clinical Uptime & SecurityZero data integrity lapses with end-to-end medical encryption
01 / The Strategic Context

“
Healthcare slows down when patients, doctors, hospitals, and insurers use separate tools. Connecting them in one platform saves time and improves care.
Digital Health & Hospital Challenge

The Operational Bottleneck

Total HealthCare 360 was founded to connect patients receiving care, doctors delivering treatment, and insurers paying for claims.

Wiserve engineered the complete ecosystem: cross-platform iOS and Android apps for patients, web platforms for hospital ward management, and a secure cloud backend for real-time data.

Structural Inefficiency Matrix
01 / Disconnected Patient CarePatients had no single place to track vitals, book doctors, or view test results, while staff handled heavy paperwork.
02 / Hospital Ward BottlenecksClinics struggled with separated records across outpatient triage, inpatient bed tracking, and pharmacy stock.
03 / Slow HMO Insurance ClaimsManual insurance checks caused weeks of delays, billing disputes, and patient admission hold-ups.
04 / High-Speed Data & Privacy NeedsHealthcare records need strict privacy compliance, fast syncing, and reliable uptime during emergencies.
02 / Architecture & Engines

Cross-platform mobile teleconsultation, AI health triage, and real-time insurance clearing.

Mobile Engineering & TelehealthModule 01 / 04

THC360 Patient Mobile App (iOS & Android)

A mobile app giving patients AI symptom checking, video teleconsultations, digital prescriptions, and vitals tracking.

Technical Architecture
Fast React Native build for iOS and Android
THai AI symptom triage and guidance
Secure WebRTC video calls with doctors
Push alerts for health updates and medication reminders
Encrypted health records with biometric sign-in
total_healthcare_360::thc-mobile-app
Live Calculation
Mobile Operating PlatformiOS & Android (React Native Native Bridge)
THai AI Health IntelligenceActive · Probabilistic Symptom Triage
Patient Health VitalsHeart Rate: 72 BPM · SpO2: 99% · BP: 120/80
Teleconsultation Video EngineWebRTC Encrypted Peer-to-Peer HD
Electronic PrescriptionLisinopril 10mg · Dispatched to Pharmacy
App Store Rating4.9 ★ (50k+ Active Downloads)
03 / Verifiable Impact

Key performance improvements compared to old manual workflows.

01 / 04
01 / Patient Experience

Mobile Telehealth Access

50k+ Active Users
Legacy Process

Fragmented physical visits, long clinic queues, and no way to consult doctors remotely.

Status: Replaced legacy workflow
Wiserve Solution

Instant AI symptom checks, 1-tap video calls, and real-time digital prescriptions.

Live in Production Verified Result